User Privacy Policy

Last updated: September 09, 2026

Privacy Policy for Users - LightUp

Last Updated: July 30, 2025

LightUp ("we," "us," or "our"), accessible via our mobile application and www.letslightup.com, is committed to protecting your privacy. This Privacy Policy is accessible within our app’s settings and on our website, and it explains how we collect, use, store, share, and protect your personal data when you use our mobile app or services ("Services") to book home and lifestyle services in India. It also outlines your rights under the Digital Personal Data Protection Act, 2023 (DPDP Act) and how to contact us. This policy applies only to our Services and not to third-party websites or apps linked from our platform.

1. Data We Collect

We collect the following personal data from you:

Identity and Contact Information: Name, email address, phone number, and address when you register, book services, or contact us (mandatory for bookings).
Service-Related Data: Details of services requested (e.g., type, date, time, location), payment details (processed via secure third-party providers), and feedback/reviews (optional).
Automatically Collected Data: IP address, device ID, browser type, operating system, and usage data (e.g., app interactions) via cookies, analytics tools, or similar technologies.
Communication Data: Records of interactions via email, app chat, phone, or social media.

Children and Users Under 18

Our Services are intended only for individuals who are 18 years of age or older. LightUp does not knowingly collect, process, or retain personal data from individuals under 18. We do not permit individuals under 18 to register for an account, book services, or otherwise use our Services.

If we become aware that we have inadvertently collected personal data from an individual under 18, we will take reasonable steps to verify the information and delete such data promptly, subject to any legal obligations that may require us to retain it.

2. How We Collect Data

We collect data:

Directly from You: When you sign up, book services, submit forms, or communicate with us via the app.
Automatically: Through cookies, analytics, and device tracking when you use our app or website.
From Third Parties: From payment processors or fraud prevention agencies, where applicable.

3. How We Use Your Data

We use your data to:

Process and fulfill service bookings.
Manage your account and provide customer support via the app.
Send transactional notifications (e.g., booking confirmations, reminders).
Improve our Services through analytics and user feedback.
Send promotional offers or updates about our Services (with your consent).
Comply with legal obligations under Indian laws or protect our rights and safety.

4. How We Share Your Data

We may share your data with:

LightUp Partners: Independent professionals providing services, receiving only necessary data (e.g., name, address, service details).
Service Providers: Trusted vendors (e.g., payment processors, hosting providers) who support our Services, bound by data protection agreements.
Legal Authorities: As required under Indian laws (e.g., DPDP Act) or to prevent fraud or illegal activity.
Business Transfers: In case of a merger, acquisition, or asset sale, your data may be transferred, with prior notice.

We do not sell your personal data for marketing purposes without your explicit consent. We provide detailed data collection and sharing information in the Google Play Data Safety section.

5. Cookies and Tracking

We use cookies, device identifiers, and similar technologies to:

Enhance app functionality (e.g., remembering preferences).
Analyze usage and performance to improve our Services.
Personalize content and recommendations.

We use an in-app consent mechanism (e.g., pop-up or settings toggle) to obtain your approval for non-essential cookies, as required by the DPDP Act. You can manage preferences via app settings or your device settings. For more details, see our Cookie Policy at www.letslightup.com/cookies.

6. Data Storage and Security

Your data is stored securely on servers managed by our hosting provider, primarily in the United States, with potential use of servers in Singapore, the UK, or Europe for backups or processing. We use industry-standard security measures (e.g., encryption, access controls) to protect your data from unauthorized access, loss, or misuse. However, no system is entirely risk-free. We retain data only as long as necessary for the purposes outlined or as required by law, after which it is deleted or anonymized.

7. Your Data Protection Rights

Under applicable data protection laws, including the DPDP Act, 2023, you may have the following rights, subject to applicable conditions and legal exceptions:

Access: Request information about the personal data we hold about you and how it is being processed.
Correction: Request correction of inaccurate or incomplete personal data.
Erasure: Request deletion of your personal data where permitted by law.
Withdraw Consent: Withdraw consent for processing where consent is the legal basis, such as certain promotional communications.
Grievance Redressal: Raise concerns or complaints regarding our handling of your personal data.
Nominate a Representative: Where permitted by applicable law, nominate another individual to exercise your rights on your behalf.

How to Submit a Rights Request

To exercise your rights or raise a privacy-related grievance, contact us at privacy@letslightup.com with the subject line "Privacy Rights Request". Please include:

Your full name and registered email address or phone number.
The specific right or request you wish to exercise.
A clear description of the information or action you are requesting.
Any additional information reasonably necessary for us to locate your account or understand your request.

We may request reasonable information to verify your identity before processing a request. This is intended to protect your personal data from unauthorized access or fraudulent requests.

We will acknowledge your request and process it within the timeframe required by applicable law. If we are unable to fully comply with your request, we will explain the reason, subject to applicable legal restrictions.

If you are dissatisfied with our response or believe your privacy rights have not been adequately addressed, you may raise a further grievance with the Data Protection Board of India, once established and to the extent permitted under applicable law.

8. International Data Transfers

As an India-based service, we aim to process data within India where possible. However, as our servers are primarily located in the United States, with potential backups or processing in Singapore, the UK, or Europe, your data may be transferred outside India. We ensure compliance with DPDP Act requirements by implementing safeguards like Standard Contractual Clauses or equivalent measures to protect your data during such transfers.

9. Third-Party Links

Our app may link to third-party services (e.g., payment gateways, social media). We are not responsible for their privacy practices. Please review their policies before sharing data.

10. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. Updates will be posted on our website and app, with significant changes notified via email or app alerts. Please review periodically.

11. Contact Us

For questions, privacy rights requests, or grievances, contact: