Artist Privacy Policy

Privacy Policy for Artists / Partners - LightUp

Last Updated: September 9, 2026

LightUp ("we," "us," or "our"), accessible via our partner mobile app and www.letslightup.com, values the privacy of our Partners (independent professionals providing services in India). This Privacy Policy is accessible within our partner app’s settings and on our website, and it explains how we collect, use, store, share, and protect your personal data when you register as a partner, use our partner app, or provide services ("Partner Services"). It outlines your rights under the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable rules, and how to contact us. This policy applies only to our Partner Services and not to third-party websites or apps linked from our platform.

1. Data We Collect

We collect the following personal data from you as a partner:

• Identity and Contact Information: Name, email, phone number, address, and government-issued identification documents or identifiers (e.g., Aadhaar or PAN), collected and processed in accordance with applicable law and verification requirements.
• Professional Data: Service categories, availability, and performance metrics (e.g., ratings, job completion rates, mandatory for onboarding).
• Financial Data: Bank account details, payment history, and tax information for payouts (mandatory), processed via secure third-party providers.
• Service-Related Data: Details of services provided (e.g., job location, date, customer details), customer feedback, and disputes (optional for feedback).
• Automatically Collected Data: IP address, device ID, app usage, and location data (when using the partner app) via cookies or analytics tools.
• Background Checks: Data from background checks or verification agencies to ensure eligibility and compliance (mandatory).

Partner Services are available only to individuals who are legally eligible to enter into contracts under applicable Indian law. We do not knowingly onboard or collect personal data from individuals who are not legally eligible to become Partners.

2. How We Collect Data

We collect data:

• Directly from You: During partner onboarding, profile setup, service delivery, or communications via the app.
• Automatically: Through our partner app, website, or analytics tools tracking usage and performance.
• From Third Parties: From customers (e.g., feedback), payment processors, or verification agencies.

3. How We Use Your Data

We use your data to:

• Verify your eligibility and onboard you as a partner.
• Facilitate service bookings by sharing necessary details with customers.
• Process payouts for services provided.
• Monitor and improve partner performance via ratings and analytics.
• Provide training, updates, or support through the partner app.
• Send promotional updates about new features or opportunities, where permitted and where the required consent has been obtained.
• Comply with legal obligations (e.g., tax reporting, fraud prevention) under Indian laws.
• Protect the security, integrity, and proper functioning of our platform and Partner Services.

4. How We Share Your Data

We may share your data with:

• Customers: Information reasonably necessary to facilitate and deliver a booking, such as your name, service details, and contact information where necessary.
• Service Providers: Trusted vendors (e.g., payment processors, hosting providers, analytics providers, and verification agencies) who support Partner Services and process data on our behalf under appropriate contractual or other safeguards.
• Legal Authorities: Where required or permitted under applicable Indian laws, including to comply with legal processes, prevent fraud, investigate unlawful activity, or protect our rights and users.
• Business Transfers: In case of a merger, acquisition, restructuring, financing, or asset sale, your data may be transferred as part of the relevant transaction, subject to applicable law.

We do not sell your personal data for marketing purposes. Where consent is required for a particular processing activity, we will obtain consent as required by applicable law. We provide relevant data collection and sharing information in the Google Play Data Safety section where applicable.

5. Cookies and Tracking

We use cookies, device identifiers, and similar technologies to:

• Enhance app functionality (e.g., remembering preferences).
• Analyze performance and monitor service delivery.
• Track interactions with our Services to support platform improvements, security, and analytics.

6. Data Storage and Security

Your data is stored securely on servers managed by our hosting providers, which may be located in India or other countries, including the United States, Singapore, the UK, or countries in Europe, depending on the services and infrastructure used by LightUp and its service providers.

We implement reasonable technical and organisational security measures, including encryption, access controls, authentication, monitoring, and other safeguards appropriate to the nature of the personal data we process.

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, to provide Partner Services, to comply with applicable legal, tax, accounting, regulatory, contractual, dispute-resolution, fraud-prevention, or security requirements, or to establish, exercise, or defend legal claims. When personal data is no longer required, we will delete it or anonymize it in accordance with applicable law and our retention practices.

7. Your Data Protection Rights

Subject to applicable law, including the DPDP Act, 2023 and applicable rules, you may have rights in relation to your personal data, including:

• Access: Request information about the personal data we process about you and the processing activities, subject to applicable law.
• Correction: Request correction of inaccurate or incomplete personal data.
• Erasure: Request deletion of personal data where permitted by applicable law and where retention is no longer required or otherwise permitted.
• Withdrawal of Consent: Withdraw consent where processing is based on your consent. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal and may not stop processing where we have another lawful basis or are required or permitted by law to continue processing.
• Grievance Redressal: Raise a complaint or grievance regarding our processing of your personal data.
• Nomination: Nominate another individual to exercise applicable rights on your behalf, where permitted by applicable law.

Any additional controls or rights that LightUp may voluntarily provide will be subject to the applicable terms and procedures communicated by LightUp.

How to Submit a Rights or Privacy Request

You can exercise your applicable rights by following these steps:

Step 1: Submit Your Request
Send an email to our privacy contact at admin@letslightup.com. Clearly state the right you wish to exercise and describe the personal data or processing activity concerned.

Step 2: Provide Verification Information
We may request reasonable information to verify your identity and ensure that personal data is not disclosed to an unauthorized person. Please do not send unnecessary sensitive personal information or copies of identification documents unless specifically requested by us.

Step 3: Request Review
We will review your request and determine the appropriate action based on applicable law, the nature and scope of your request, and any legal, contractual, security, fraud-prevention, or other requirements that may require us to retain or continue processing certain data.

Step 4: Clarification, if Required
If additional information is required, we may contact you using the contact details associated with your Partner account. We may ask you to clarify the scope of your request where necessary.

Step 5: Resolution
We will process and respond to your valid request within the period required under applicable law. Where a request cannot be fully complied with, we will explain the reason to the extent permitted by law.

Step 6: Grievance or Further Complaint
If you are dissatisfied with how your request or grievance has been handled, you may contact us again for clarification or escalation. Where applicable, you may also approach the Data Protection Board of India or another competent authority in accordance with applicable law.

8. International Data Transfers

LightUp may transfer or permit access to personal data outside India where necessary for providing Partner Services, hosting, payments, analytics, security, support, or other legitimate business purposes.

Where personal data is transferred or processed outside India, LightUp will do so in accordance with applicable Indian data protection laws, including any restrictions or requirements notified by the Government of India, and will implement appropriate contractual, technical, organisational, or other safeguards as required or appropriate.

9. Third-Party Links

Our partner app may link to third-party platforms (e.g., payment systems, professional networks). We are not responsible for their privacy practices. Please review their policies before sharing data.

10. Changes to This Policy

We may update this policy to reflect changes in our practices, technology, services, or legal requirements. Updates will be posted on our website and app, with significant changes notified through appropriate channels, such as email or app alerts, where required by applicable law. Please review this policy periodically.

11. Contact Us

For questions, privacy requests, or grievances relating to your personal data, contact:

• Email: admin@letslightup.com