Partner Artists Terms and Conditions

By registering as a Partner Artist (referred to as “Partner Artist”, “you”, or “your”) on the Light Up Platform (the “Platform”), you are agreeing to be bound by these Partner Artists Terms and Conditions (“Terms”) in a legally binding agreement between Light Up (referred to as “Light Up”, “we”, “us”, or “our”) and you. These Terms supplement the general Terms and Conditions for Users on the Platform. Please read these Terms carefully before registering or providing services. If you do not agree to these Terms, you may not register or continue as a Partner Artist.

We reserve the right to update and change these Terms by posting updates on the Platform. You are advised to check the Terms periodically. Continued use of the Platform after changes constitutes acceptance. If amendments are unacceptable, cease providing services and notify us to deactivate your account.

ELIGIBILITY  
You represent and warrant that you are at least 18 years old, have the right, authority, and capacity to enter this agreement, and are a professional capable of delivering live music performances or related services (“Services”) for special occasions at home or designated venues. You must possess necessary qualifications, licenses, permits, or certifications required under Indian laws for performing live music (e.g., public performance licenses if applicable). You comply with all applicable laws, including labor, tax, consumer protection, and data privacy laws in India. If performing as a group, you represent the entire group and ensure all members meet these criteria.

DEFINITIONS  
- “Platform” refers to the website, mobile application, or any digital platform where Light Up facilitates Bookings.  
- “Booking” means a confirmed request from a User to avail your Services, including live music performances for special occasions etc. 
- “Booking Amount” means the total amount paid by the User, including service fees, taxes, and charges, from which your payout is derived.  
- “User” means the customer booking Services through the Platform.  
- “Services” means live music performances or related artistic services provided by you for special occasions at home or given venues.  
- “Payout” means the amount payable to you after deducting Light Up's commission, taxes, and any adjustments.  
- “Payment Instrument” includes methods accepted on the Platform for Users and for disbursing Payouts to you.

REGISTRATION AND ONBOARDING  
To become a Partner Artist:  
- Submit accurate details, including name, contact, Aadhaar/PAN, bank account, performance portfolio (e.g., videos, reviews, repertoire), equipment details, and availability.  
- Undergo verification, including background checks, ID proof, and skill assessment (e.g., audition or sample performance).  
- Agree to Platform policies, including pricing guidelines and service standards.  
We may approve, reject, or suspend registrations at our discretion. You must update information promptly. Fake or incomplete profiles lead to immediate termination.

YOUR OBLIGATIONS AS A PARTNER ARTIST  
You are an independent contractor, not an employee of Light Up. You agree to:  
- Provide Services professionally, punctually, and as described in the Booking (e.g., agreed duration, song list, theme).  
- Arrive on time with necessary equipment (e.g., instruments, sound systems) unless provided by the User.  
- Maintain high standards: Dress appropriately, behave respectfully, and ensure safe, high-quality performances.  
- Comply with User instructions for venue access, hazards, or special requests (e.g., volume limits, no-smoking areas).  
- Carry valid insurance for public liability, equipment, and personal accidents.  
- Report issues (e.g., delays, User no-shows) via the Platform immediately.  
- Not solicit direct payments or future bookings outside the Platform (non-circumvention).  
- Pay applicable taxes on your Payouts and provide GST invoices if registered.  
- Accept or reject Bookings promptly; repeated rejections may lead to lower visibility or suspension.

PROHIBITED ACTIONS  
You must not:  
- Discriminate against Users based on religion, caste, gender, or other protected traits.  
- Engage in abusive, harassing, or unsafe behavior.  
- Perform unauthorized recordings or share User details.  
- Use the Platform for personal promotions bypassing Bookings.  
- Subcontract Services without prior approval.  
- Provide Services under influence of alcohol/drugs or in unfit condition.  
- Misrepresent skills, availability, or past experiences.  
- Cancel confirmed Bookings without valid reasons (e.g., emergencies with proof); excessive cancellations lead to penalties.  
- Violate laws, including copyright (e.g., perform only licensed music or originals).

BOOKINGS AND SERVICE DELIVERY  
Bookings are assigned based on your profile, ratings, location, and availability.  
- Confirm details (date, time, venue, requirements) via the Platform.  
- Be present 15-30 minutes or earlier for setup.  
- Deliver full Services; partial delivery may result in adjusted Payouts or refunds to Users.  
- Handle minor adjustments (e.g., extra songs) with User approval and notify us for pricing changes.  
Cancellations:  
- By you: Any cancellations will face penalties (e.g., deduction form wallet or a payment request within app).
- By User: Per Platform policy; you receive partial/full Payout based on timing.  
No-shows: Users failing to provide access may entitle you to full Payout; your no-shows forfeit Payout and incur fees.

PAYMENTS AND PAYOUTS  
- Users pay the full Booking Amount via the Platform.  
- Your Payout: 70-85% of Booking Amount (after our commission of 20%, adjustable based on volume, ratings, or promotions), minus taxes, refunds, or penalties.  
- We deduct GST/service taxes as applicable and provide breakdowns.  
- Payouts disbursed monthly to your verified bank account via NEFT/IMPS/UPI, within 3-7 business days post-Booking completion.  
- Disputes: Raise via Platform with evidence; we verify and adjust.  
- No direct User payments; violations lead to termination and legal action.  
- You authorize deductions for damages, complaints, or chargebacks caused by you.

RATINGS, REVIEWS, AND PERFORMANCE METRICS  
Users rate you post-Service. Maintain average 4+ stars for visibility. Low ratings trigger warnings, training, or deactivation. Reviews must be genuine; we moderate and may remove violations.

INTELLECTUAL PROPERTY  
You grant Light Up a non-exclusive, royalty-free license to use your portfolio, photos, videos, and performance clips for marketing, profiles, or promotions. You warrant ownership or rights to all content uploaded. Do not infringe third-party IP (e.g., copyrighted songs without license).

PLATFORM USAGE AND DATA  
We collect your data (e.g., location, performance history) for Bookings, analytics, and improvements. Share with Users as needed (e.g., name, ratings). You consent to GPS tracking during Services for safety/verification.

TERMINATION AND SUSPENSION  
We may suspend/terminate your account for violations, low performance, complaints, or inactivity. You may deactivate with 30-day notice, settling pending Bookings. Upon termination: Settle dues; non-circumvention for 2 years (no direct dealings with Platform-referred Users).

LIMITATION OF LIABILITY  
Light Up facilitates Bookings but does not guarantee volume, earnings, or User behavior. We are not liable for:  
- Losses from cancellations, no-shows, or disputes.  
- Injuries, damages, or theft at venues.  
- Payment delays not caused by us.  
Our total liability capped at your last 3 months' average Payouts. No indirect/consequential damages. You indemnify us against claims from your Services or breaches.

INSURANCE AND SAFETY  
Maintain adequate insurance; provide proof on request. Report incidents immediately. 

GRIEVANCE REDRESSAL  
Contact support@letslightup.com or Platform chat for issues (e.g., payments, Bookings, Users). Resolved within 15-30 days. Escalate to arbitration if needed.

GOVERNING LAW AND DISPUTE RESOLUTION  
Governed by laws of India. Exclusive jurisdiction: Gurugram courts. Disputes resolved via arbitration in Gurugram under Arbitration and Conciliation Act, 1996 (sole arbitrator, English proceedings).

DISCLAIMER  
Services provided "as is." No guarantees on Booking volume or Platform uptime. Force majeure excuses non-performance. We may amend commission rates or policies with notice.

By registering, you acknowledge reading, understanding, and agreeing to these Terms, the general Platform Terms, Privacy Policy, and any guidelines. Welcome to Light Up—deliver exceptional live music experiences!

Additional Terms

Upon completing a Transaction, you are entering into a legally binding and enforceable agreement to purchase the product and/or service. After this point, the User may request cancellation only as per the return, refund, and cancellation policy displayed on our Platform/website at the time of purchase. We maintain a fair return, cancellation, and refund policy in line with our business and applicable laws, including RBI Payment Aggregator Guidelines.

We shall retain sole discretion in approving any cancellation, return, or refund requests and may require additional details, proof (such as order details, images, or delivery evidence), or justification before approval.

Once you have received the product and/or service, requests for replacement, return, or refund will generally be considered only if the product and/or service does not conform to the description, specifications, or quality as mentioned on the Platform (e.g., damaged, defective, or materially different). All such requests must be submitted directly to us.

Any refund request must be raised within the timeline specified in our return/refund policy on the Platform (which shall comply with applicable laws and will be no less than required minimums). To submit a claim, contact us via the support channel/ticket system mentioned on our Platform or email us at [your support email, e.g., support@yourbusiness.com], providing a clear and specific reason for the request, including the violated terms (e.g., mismatch with description), order details, and any supporting proof (photos, etc.).

Whether a refund, return, or replacement will be provided will be determined by us at our sole discretion. We may ask for additional information before approving any requests. Upon approval, refunds will be processed to the original payment method via Razorpay, typically within 5-7 working days (or as per the payment mode's timelines; instant options may apply in some cases). Razorpay transaction fees paid at the time of purchase are non-refundable.

For full details, please refer to our return, refund, and cancellation policy displayed on the Platform. We recommend reviewing it before completing any purchase.

Here is a clear, professional Terms & Conditions clause (or section) you can incorporate into your platform's overall Terms of Service, User Agreement, or Artist/Client-specific terms. This directly addresses your key points: providing leads/matches, platform efforts for conversion, no guarantee of business/booking, standardized pricing (no negotiation), strict in-platform communication, and algorithm-based matchmaking.

I've drafted it in formal, neutral legal-style language commonly used in marketplace platforms (inspired by similar lead-gen and booking marketplaces). You should have a lawyer review/adapt it for your jurisdiction (e.g., India, since you're in Delhi).

Lead Matching and Booking Disclaimer

1. Nature of Our Services – Lead Matching Only Our platform operates as a matchmaking marketplace that connects Clients (event organizers / hirers) with Live Artists using proprietary algorithms based on factors such as availability, genre, location, ratings, past performance data, and other relevant criteria.

We provide:

• Algorithm-generated matches and leads (potential booking opportunities) to Clients and Artists.
• Standardized, transparent pricing displayed on the platform (no custom quotes or negotiations are permitted or facilitated).
• Tools and features to facilitate communication, inquiries, shortlisting, and booking confirmation — all of which must occur exclusively through the platform's messaging and booking system.

2. No Guarantee of Booking, Conversion, or Business Outcome While we make reasonable efforts to:

• deliver high-quality, relevant matches,
• provide accurate profile information, and
• enable smooth communication and transaction processes,

we do not guarantee any specific outcome, including but not limited to:

• That any lead/match will result in a booking or hire.
• That any Artist will be selected or perform for any Client.
• Any minimum number of leads, inquiries, shortlists, bookings, or revenue for Artists.
• Any minimum number of bookings, successful events, or return on investment for Clients.

All matches and leads are provided on an "as-is" and "as-available" basis. Conversion to a confirmed booking depends entirely on the mutual agreement, communication, and decisions of the Client and Artist. We are not responsible for:

• The willingness or ability of a Client to proceed with a booking.
• An Artist's availability, performance quality, reliability, or fulfillment of any booking.
• Any failure by either party to respond, negotiate terms outside the platform's standardized pricing, or complete the transaction.

3. Standardized Pricing – No Negotiation All pricing for live artist performances is fixed and standardized on the platform based on category, duration, location, and other predefined parameters. Clients and Artists agree not to negotiate, request, or offer alternative pricing, discounts, or side payments outside the platform. Any attempt to do so may result in suspension or termination of accounts.

4. Communication Strictly On-Platform All discussions, inquiries, negotiations (limited to non-price matters such as event details, setlist, timing, etc.), sharing of additional requirements, and final booking confirmations must take place exclusively through the platform's built-in messaging and booking tools.

• Off-platform communication (phone, email, WhatsApp, social media, etc.) is strictly prohibited before a booking is confirmed.
• Violation of this rule may result in account suspension, removal of leads/matches, or permanent ban, at our sole discretion.

5. Limitation of Liability To the maximum extent permitted by law, Light up shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from:

• Any failure to secure a booking or generate revenue.
• The acts, omissions, performance, or non-performance of any Artist or Client.
• Any dissatisfaction with a match, lead quality, or event outcome.

By using the platform, both Clients and Artists acknowledge and agree that they engage in matches/bookings at their own risk and responsibility.

By agreeing to these Terms and Conditions and registering as a Partner with Light Up, you expressly consent and authorize Light Up and its authorized representatives to send you One-Time Passwords (OTPs), transactional messages, service-related notifications, promotional offers, updates, alerts, and any other communication related to your partnership account via WhatsApp (including text messages, images, audio, or video) on the mobile number provided by you during registration or subsequently updated in your account.

You acknowledge and agree that:

• Such WhatsApp messages may be sent using automated systems.
• These communications are essential for account verification, security, onboarding, order updates, payment notifications, service delivery, and effective functioning of the partnership.
• You are responsible for keeping your registered WhatsApp number active and updated.
• Standard messaging and data charges may apply as per your mobile service provider.

This consent is irrevocable during the entire period your subscription/partnership account with Light Up remains active. You may revoke this consent only by cancelling your subscription or permanently closing/deactivating your partnership account with Light Up. Upon cancellation or closure of the account, Light Up will cease sending further WhatsApp communications